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Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition)
Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition)

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition)

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Manufacturer: Prentice Hall
Author: David L. Goetsch
Binding: Hardcover
Publication Date: 2003
Publisher: Prentice Hall
Label: Prentice Hall
Number Of Pages: 858
Features:
Editorial Review:
This direct, straightforward book provides readers with material that focuses on making the theories and principles of total quality practical and useful. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books. Practitioners in a corporate setting will find it a valuable guide in helping them understand and implement total quality. Topics which are covered include Quality and Global Competitiveness, Strategic Management: Planning and Execution, Quality Management and Ethics, and Communication and Interpersonal Relations. For settings in which people want to learn to be effective agents of the total quality approach, or are attempting to implement total quality.
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Customer Reviews
Average Customer Rating: 4.0

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services (4th Edition) 2005-09-20
It's a good book, have the topics that I need to my class, but the author talk a lot of history in the chapters
PD. I don't like the history too much.


quality management... 2003-12-05
ordered for used book but received brand new book with half the price.... i am more than satisfied with this product..


Highly recommended -- excellent training resource 2000-04-18
Excellent text book and reference material for anyone in manufacturing. Straight forward, useful implementation roadmap.


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