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Quality (4th Edition)
List Price: $123.60
Our Price: $123.60
Availability: Usually ships in 24 hours
Manufacturer: Prentice Hall
Author: Donna C.S. Summers
Binding: Hardcover
Publication Date: 2005-06-03
Publisher: Prentice Hall
Label: Prentice Hall
Number Of Pages: 832
Features:
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Editorial Review:
One of the best ways to learn the fundamental concepts of statistical process control and quality assurance is through application. This book provides clear explanations of popular quality tools and techniques, insightful case studies, plentiful illustrations to support explanations, and subject matter relevant to the challenges faced by today's organizations. The examples, cases, and problems, have been carefully cultivated from real life experiences of people who apply quality assurance tools and techniques in their day-to-day work activities. Contributors represent a wide cross-section of industries including utilities, hospitals, manufacturing, government, services and building trades. Expanded coverage of Six Sigma and ISO/TS 16949./More detail about certifications and careers in quality./Updated industry-appropriate software./Enhanced coverage of the quality masters and their philosophies./An introduction to confidence intervals./Additional examples, cases and problems./Continued focus on learning through applications./Entertains the professional - Not cut and dry like a textbook. An excellent resource for anyone who is in business working with Six Sigma. Also, resourceful for a company doing internal training in the area of quality management. Not limited to manufacturing businesses - Can also be used in hospitals, logistics based companies, retail and banking - Any type of company where quality assurance is a priority.
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Customer Reviews
Average Customer Rating: 
Innovative and appropriate in today's world  2006-04-07
The author makes an excellent connection between quality and ethics. Although the topic of moral may make the super left-brainers uneasy, it is an important issue. The book also points out fragmentation of today's organizations, its negative consequence on quality, and suggested solutions.
Detailed, yet not well organized  2006-01-23
This book is not written very well (its 47.2 oz weight is a testamount to that: 47.2 oz on one topic?) Book has plenty of rounding errors and is not organized very well. Some topics are not explained well, and at 47.2 oz, a lot of weight is moved in pages to figure things out. I don't recomend this book. Find a shorter one.
Where is the real world? 2005-12-13
Not the quality I would expect in a textbook titled "Quality".
It is obvious that many of the problems are pulled out of the air and not put together by subject matter experts, e.g. one on bicycles on campus, locking them up, and security. If you ride a high-end bike you will get a good laugh out of this example. This may be OK for the naive 20 year old but not the have lived around the world, work at 15 different jobs 60 year old grad student.
Formulas are put out as "Ok folks, here's the formula, use it." with no proof (this would be a good place for the appendices), just doesn't cut it when you have a degree in mathematics and have had to prove all formulas.
Many missed references to the wrong table in the appendices.
Lots of tables & charts are repeated doing nothing but making the book larger. Another great place for appendicies.
Glad I had the internet to really know what the issue in quality are.
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