Editorial Review:
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Customer Reviews
Average Customer Rating: 
Excellent Survey of the Topic  2008-03-04
An outstanding, albeit brief, introduction to software QA. For those who are new to the field, it is a quick way to get started.
Too Little and Too Basic for QA Engineers  2004-08-27
Although this book provides you some basic insights about customer-oriented quality assurance concepts, it offers too little and too primitive basics for someone who want to learn solid software QA basics, processes, methods, and metrics, and standards, and quality systems. It does not provide fundamental
basics for you to learn how to work and perform as a SQA engineer.
A book only addressing QA from a customer view  2004-08-04
I am an instructor who trains software QA and test engineers.
After reading this book, I got an impression that this is a very basic book addressing product quality factors and
attributes from the customer perspective. In addition, the author also touches the other SQA topics, such as processes,
and CMM and ISO. However, these topics are covered without
details.
If you are looking for a book offering details about know how to be a good SQA engineer, or how to solve the detailed SQA
issues of a project, product, or an organization,then this is not the right one. However, if you are looking for
a book addressing a customer's view of software product quality.
then, this book offers you the information in informative way.
Good Book on Quality Assurance Fundamentals 2003-06-02
After working in IT for over a decade, one of the most interesting things I have found is how few people know what quality assurance is. Mr. Ginac has provided us with a simple and sound book on quality assurance that can help IT professionals to overcome some of these misconceptions. Its value can be seen on several fronts. First of all, its emphasis on the customer is refreshing, and is central to the focus of quality assurance. Second, its discourse is well rounded, illustrating that quality assurance is more broad in its focus than test planning and execution. In the latter point, it illustrates how metrics fit into the picture of quality assurance, and how QA is concerned with the entire process of developing software, from problem identification to solution delivery.Mr. Ginac also touches on SEI's CMM, ISO 9000, and other topics of interest to the would-be quality professional. The thing that I hope that this book will do is to whet the reader's apetite for more on the topics discussed. As my title suggests, this book only touches the surface of a vast and inviting ocean of knowledge in this field. As such, I recommend it for the beinning to intermediate quality professional and for anyone in the IT field who wants to know what QA is.
SQA Engineers must read this book. 2001-06-30
I have been in the SQA business for 10+ years. I wanted to test my field knowledge by taking a certification. To my surprise, I did not pass the "Brainbench SQA Certification" (from brainbench.com) the first time I took it. Therefore, I wanted to find out what information I was missing. The test site recommended several books from Amazon.com. I choose this book because it seem to the information that I was looking for at a low cost. After reading this book, I was able to retest and pass the Brainbench SQA Certification. What I like about this book is the basic industry information that an SQA Engineer should know. It is full of information in metrics. As a tester, I know that metrics were important but I did not know where to apply it effectively. It is also provided me some basic information in ISO 9000 and SEI CMM appraisals in customer-focused quality assurance. I know there are many software organizations out there that have have not read this book. I highly recommend this book or similar basic book for those organizations that want to develop a quality product based on customer orientation.
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