Editorial Review:
There is no easy answer to the question, “What is RCA?” Some will give a general idea of what Root Cause Analysis (RCA) is designed to accomplish, while others will advocate a specific approach. In this third edition of the best-selling Root Cause Analysis: Improving Performance for Bottom-Line Results, acclaimed experts Robert and Kenneth Latino offer a broad look at the various types of approaches to RCA, comparing their pros and cons while supplying practical tools for implementing or improving current RCA initiatives. This edition expands the scope of RCA, taking a holistic approach that includes recent perspectives, opportunity analysis, and RCA’s fit with current initiatives such as Total Quality Management (TQM) and Six Sigma. In addition to a broader perspective, the book presents updated and expanded material including: a chapter devoted to problem-solving/brainstorming; methodology versus software; using the PROACT® approach complimented by thePROACT® Enterprise Version 3.0 software; discussion of the various conflicting definitions of common terms used in RCA; and a focus on measuring ROI. Emphasizing the organizational support necessary for successful RCA efforts, Root Cause Analysis: Improving Performance for Bottom-Line Results, Third Edition demystifies the concepts involved in effective RCA and presents hands-on guidance for program enactment.
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Customer Reviews
Average Customer Rating: 
A unique and efective approach 2003-02-20
During the past ten years I have worked with a nunber of methodologies in the area of Root cause analysis. During this time I have seen none as effective and cost efficient as the PROACT methodologies showcased in this book.Bob has written a classic RCA manual for all people in all industries. I personally have used both the methodology and software to great effect and would recommend them to anyone. If you are serious about a reliability growth program in your site, then you need this book!
A very readable book detailing an excellent system 2000-10-26
I co-ordinate a root cause troubleshooting clinic at a major engine manufacturer. We have had moderate success with our investigations and have developed several powerful methodologies. This book has taken our procedures one large step further with a coherent, effective method to analyse and document a problem to root cause. The combination of system diagram, logic tree and verification log described in the book is exactly the kind of methodology we needed and is proving very useful. The book is well written and is filled with useful guidelines for such required activities as information gathering and selection of the most productive analyses to perform. I would highly recommend this book to anyone interested in root cause analysis.
Plant Engineering Magazine Senior Editor 2000-03-02
Closing the gap between the goals companies set and their actual situations is the overall focus of this book. Written by two experienced executives from the Reliability Center, Inc., the book helps readers identify, resolve, and eliminate the chronic plant floor issues, such as repeated equipment or system failures, that hinder the attainment of organizational goals. Specialists in root cause analysis methodology, the authors discuss the roles of management and a root cause analysis team in prioritizing the problems to analyze, automationg the process, and helping to uncover the physical, human, and latent causes of undesirable workplace events. They point out that the gap between goals and reality that exists in virtually every industry leads to undesirable outcomes, failures, and incidents that siphon profits from the corporate coffers. To close the gap, they explain, companies must reinvent the way they work, understanding why errors occur and how to prevent them. The book explains root cause analysis, which is a structured process designed to uncover the cause of any undesirable workplace event. The PROACT steps outlined in the book teach companies how to preserve event data, order the analysis team, analyze the data using logic trees, communicate findings and recommendations, and track for bottom-line results. Case studies are used to illustrate the potential of root cause analysis, showing its effectiveness in particular in steelmaking, customer service, and manufacturing. Software for automating root cause analysis is also discussed. Informative, well-illustrated and well-organized text is worthwhile reading for any plant engineer seeking to understand why errors occur and to eliminate them, and have a direct positive impact on his company's bottom line.
RCA the way to go  2000-02-02
I have now been involved with RCA for several years and it's the way to go in the future. This book is a good example of what Root Cause Analysis is all about. The book focuses on the use of the PROACT system and I imagine would they would work very well together. I am looking at trying PROACT as well, not just yet! Good book easy to read and gives good definitions to those foggy terms. I enjoyed the book and I use it for my job which speaks for it's self, it doesn't hide in a cupboard or on a shelf. I get the feeling this book is one of the better ones in the bunch, not just someone who has jumped on the RCA bandwagon because it's a flavour of the month.
Excellent book for industry to survive in the 21st century. 1999-11-18
This book gives you the tools to develop a strong reliability program. In my 35 years as a mechanical engineer (P.E.) in the chemical industry, I have seen several "programs" come and go. Reliability, when proactive as taught by RCI, is the one program that consistently documents very large savings to cost ratios. In order to survive in the 21st century, industry must have a strong reliability program. RCI is a pioneer (since the 1950's) in reliability and in particular teaching and training industry in using this valuable tool.
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